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Privacy Policy

In what follows we will explain to you what kind of information we collect about you and how we collect it and how your information is used.
At Colenses, we value our customers and respect your privacy. We don't sell, rent or loan any information about you to any third party. We collect customer information to enhance your online experience and to communicate with you about our products, services, contests, surveys and promotions.
When you want to make purchases on our websites and take advantage of other services provided on, you’ll have to register with us. And to have an account means that you’ll asked to provide some information including your email address, your postal address, your phone number, you credit card information…etc. But there is other information we collect when you just visit our website without registering, for instance your IP address, some demographic information, the parts on our site that you’ve visited….etc.
The personal information collected by Colenses is used to fulfill your orders. For instance, your email will be used to send you confirmations of your orders, or we may need to contact you via phone, if we have any questions regarding your order. Also, we may contact you by phone, mail or email to help us learn more about your shopping preferences so that we may better serve you. And finally, we may use your information to help us better improve our site design and improve your shopping experience, and to also send you notices about our products, services and promotions or news about contact lenses.
If you decide no longer to receive any promotional emails from us, you have the possibility to opt out. Then your email will be excluded from the next email sent to our users. We do not sell, rent or loan any information about you to any third parties except to some partners that provide us some services but in restricted way.
As a registered member, you can access your information by logging in to your account. And while in your account you have the chance to change or modify your information. Also you can contact us and we’ll do the procedure for you.
if you ask to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. When you make a purchase, we will send you an email to confirm your order, and send an email when your order is shipped. We may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
The privacy of children is a priority to Colenses, for that we restrict their access to the site, and children under 13 are not allowed to make use of our website ad we do not collect any information about children under that age.
To offer a worthy online experience, our website may contain some hyper links. When you follow these links you’ll be redirected to other third parties website who may have different privacy policy different from that of Colenses, so please read there privacy policy and there terms of use before making use of their sites.

A cookie is a small file that is placed on your computer's hard drive. A cookie may contain information that is used to track the pages of the sites you've visited. We use cookies in order to improve your shopping experience. When you visit the Colenses website, your cookie helps us keep track of your order as you shop at our site. If you are a registered customer, your cookie allows us to recognize you when you return to our site and provides you with access to your account information.


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